Returns Policy
This Return Policy governs the process for returning products purchased from WEEGIFT ("we," "us," or "our"). By making a purchase from our website, you agree to comply with the terms and conditions outlined in this policy. Please read this policy carefully before initiating a return.
1. Eligibility for Returns:
1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a return. Please note that minor variations in color, texture, or natural characteristics of wood products do not constitute damage or defect.
1.2. Incorrect or Incomplete Orders: If you receive an incorrect product or your order is incomplete, you may be eligible for a return.
1.3. Change of Mind: We do not accept returns or provide refunds for products due to a change of mind or personal preference.
2. Return Process:
2.1. Notification: To initiate a return, you must notify us within [1] day of receiving the product. Contact our customer service team through the provided channels to inform them about the reason for the return and request a return authorization.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and any specific instructions for the return.
2.3. Return Shipping: You are responsible for shipping the product back to us in its original packaging, unless otherwise instructed. Please ensure that the product is securely packaged to avoid any damage during transit.
2.4. Return Condition: The product must be returned in its original condition, unused, and with all accessories, manuals, and tags included.
3. Refund or Replacement:
3.1. Damaged or Defective Products: If the returned product is determined to be damaged or defective, we will provide you with the option of a refund or a replacement product, subject to availability. The method of refund will depend on the original payment method used.
3.2. Incorrect or Incomplete Orders: If the returned product is confirmed as an incorrect or incomplete order, we will offer you the option of a refund or sending the correct or missing product, subject to availability.
4. Non-Returnable Items:
The following items are not eligible for return:
- Customized or personalized products.
- Products that have been used, modified, or altered from their original condition.
- Products with missing or tampered tags, accessories, or packaging.
5. Shipping Costs:
5.1. Damaged, Defective, or Incorrect Products: We will bear the return shipping costs in cases where the return is due to product damage, defect, or incorrect delivery, only after approval from our office.
5.2. Change of Mind: If a return is requested due to a change of mind or personal preference, you will be responsible for all shipping costs associated with the return.
6. Return Processing Time:
Once we receive the returned product, our team will inspect it and process the return as quickly as possible. The refund or replacement will be initiated within [5-7] business days, subject to any additional processing time required by the payment provider.
7. Contact Us:
If you have any questions, concerns, or inquiries regarding our Return Policy, please contact our customer service team using the information provided below:
By making a purchase from our website, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this Return Policy.
1. Eligibility for Returns:
1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a return. Please note that minor variations in color, texture, or natural characteristics of wood products do not constitute damage or defect.
1.2. Incorrect or Incomplete Orders: If you receive an incorrect product or your order is incomplete, you may be eligible for a return.
1.3. Change of Mind: We do not accept returns or provide refunds for products due to a change of mind or personal preference.
2. Return Process:
2.1. Notification: To initiate a return, you must notify us within [1] day of receiving the product. Contact our customer service team through the provided channels to inform them about the reason for the return and request a return authorization.
2.2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and any specific instructions for the return.
2.3. Return Shipping: You are responsible for shipping the product back to us in its original packaging, unless otherwise instructed. Please ensure that the product is securely packaged to avoid any damage during transit.
2.4. Return Condition: The product must be returned in its original condition, unused, and with all accessories, manuals, and tags included.
3. Refund or Replacement:
3.1. Damaged or Defective Products: If the returned product is determined to be damaged or defective, we will provide you with the option of a refund or a replacement product, subject to availability. The method of refund will depend on the original payment method used.
3.2. Incorrect or Incomplete Orders: If the returned product is confirmed as an incorrect or incomplete order, we will offer you the option of a refund or sending the correct or missing product, subject to availability.
4. Non-Returnable Items:
The following items are not eligible for return:
- Customized or personalized products.
- Products that have been used, modified, or altered from their original condition.
- Products with missing or tampered tags, accessories, or packaging.
5. Shipping Costs:
5.1. Damaged, Defective, or Incorrect Products: We will bear the return shipping costs in cases where the return is due to product damage, defect, or incorrect delivery, only after approval from our office.
5.2. Change of Mind: If a return is requested due to a change of mind or personal preference, you will be responsible for all shipping costs associated with the return.
6. Return Processing Time:
Once we receive the returned product, our team will inspect it and process the return as quickly as possible. The refund or replacement will be initiated within [5-7] business days, subject to any additional processing time required by the payment provider.
7. Contact Us:
If you have any questions, concerns, or inquiries regarding our Return Policy, please contact our customer service team using the information provided below:
Contact Information -
Email Id : info.weegift@gmail.com
By making a purchase from our website, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this Return Policy.