Refund Policy
This Refund Policy outlines the terms and conditions for requesting refunds for products purchased from WEEGIFT ("we," "us," or "our"). By making a purchase from our website, you agree to comply with the terms and conditions stated in this policy. Please read this policy carefully before requesting a refund.
1. Eligibility for Refunds:
1.1. Damaged or Defective Products: If you receive a product that is damaged or defective, you may be eligible for a refund. Please note that minor variations in color, texture, or natural characteristics of wood products do not constitute damage or defect.
1.2. Incorrect or Incomplete Orders: If you receive an incorrect product or your order is incomplete, you may be eligible for a refund.
1.3. Change of Mind: We do not provide refunds for products due to a change of mind or personal preference.
2. Refund Process:
2.1. Notification: To request a refund, you must notify us within [1] day of receiving the product. Contact our customer service team through the provided channels to inform them about the reason for the refund request.
2.2. Return Authorization: Depending on the nature of the refund request, we may require you to return the product to us. Our customer service team will guide you through the return authorization process if necessary.
2.3. Refund Evaluation: Once we receive the returned product or evaluate the refund request, we will assess its eligibility for a refund based on the criteria stated in Section 1.
2.4. Refund Notification: We will notify you about the approval or rejection of your refund request via the contact information provided. If approved, we will initiate the refund process.
3. Refund Methods:
3.1. Damaged or Defective Products: If the refund is approved for a damaged or defective product, we will provide a refund equal to the purchase price, including any applicable taxes and shipping charges, using the original payment method used for the purchase.
3.2. Incorrect or Incomplete Orders: If the refund is approved for an incorrect or incomplete order, we will provide a refund equal to the purchase price, including any applicable taxes and shipping charges, using the original payment method used for the purchase.
4. Non-Refundable Items:
The following items are not eligible for a refund:
- Customized or personalized products.
- Products that have been used, modified, or altered from their original condition.
- Products with missing or tampered tags, accessories, or packaging.
5. Refund Processing Time:
Once your refund request is approved, we will initiate the refund process within [5-7] business days. The exact time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
6. Contact Us:
If you have any questions, concerns, or inquiries regarding our Refund Policy, please contact our customer service team using the information provided below:
Contact Information -
Email Id : info@weegift.in
By making a purchase from our website, you acknowledge that you have read, understood, and agreed to the terms and conditions stated in this Refund Policy.